Help Center

Support

Always here to help  ·  support@sealens.app

01 — Overview

Welcome to SeaLens Support

SeaLens is dedicated to providing researchers, marine biologists, and enthusiasts with powerful AI tools for fish identification and ocean exploration. This support page is designed to help you navigate our tools and resolve any issues you might encounter.

Need immediate assistance? You can always reach us directly at support@sealens.app. We typically respond within 24–48 hours.
02 — FAQ

Frequently Asked Questions

What is SeaLens?

SeaLens is an AI-powered application that uses machine learning to identify and track fish species in underwater videos. It simplifies the analysis process for marine research and biodiversity monitoring.

Do I need to create an account?

No, SeaLens is built with privacy and accessibility in mind. You can use its core features without creating an account.

What video formats are supported?

While MOV and AVI work, MP4 is recommended within our app for the best detection results and performance.

Is my data private?

Yes. Your videos are processed for the sole purpose of providing identification results. We do not sell your data or use it for advertising. For more details, see our Privacy Policy.

03 — Troubleshooting

Troubleshooting

Upload is taking too long

Video uploads depend on your file size and internet connection speed. Ensure you have a stable connection. If an upload fails, try refreshing the page or using a smaller video clip.

Poor identification accuracy

Detection accuracy can be affected by water clarity, lighting, and camera stability. For better results, ensure the fish are well-lit and move clearly across the frame.

App is not responding

If the app hangs during processing, try clearing your browser cache or restarting the application. Ensure you are using the latest version of your web browser.

04 — Contact Us

Still need help?

If you couldn't find the answer to your question here, don't hesitate to reach out to our team.

We value your feedback and are constantly working to improve SeaLens based on your suggestions.